call answer rate (also called service rate) superior or equal to 85%
a successful activation in the United Kingdom, France, Italy, Spain thanks to a multilingual team ensuring daily management of consumer requests
a harmonized process on all of the subsidiaries to follow 100% of requests
Accompany the international launch of a premium connected product and take into account new customer expectations in after sales:
A consulting mission enabled us, in an initial stage, to audit internal processes in each country and to propose processes and adapted tools to launch the connected products.
Creation of a multilingual Performance Directe team and training to cater to new expectations of customer service.