customer experience, behavior segmentation, quantitative and qualitative analyses
from the briefing stage to the operational implementation of our recommendations
increase in revenue during the semester following our consulting mission
In a highly digitalized customer journey, how to re-invent internal processes and commercial/marketing strategies to grow business again?
Analyze the customer pre-sales journey and customer relations after sales: customer experience diagnosis, identification of all the contact points, handling methodologies/processes and conversion performances for each channel to identify the customer experience breaking points.