For the last 20 years, Performance Directe has been offering conversational strategies combining human and digital techniques to its BtoB and BtoC customers, to optimize customer experience and therefore boost sales.
We implement unique customized processes on the entire customer journey.
Performance Directe benefits from the agility of a small structure (30 employees) while proposing expertize and technology aiming at excellence:
- We are a team of experts in customer service, marketing, sales, data processing, training and content…but also brand ambassadors who work as an extension of our customers’ teams to offer their customers an exceptional experience.
- We combine cutting edge tools aiming at getting better profits with an innovative proprietary technology in lead management and solutions which can be adapted to our customers’ data processing architecture thanks to implementation of API and the presence of in-house programmers.
In this customer-focused era, we are convinced that, in order to optimize Customer Experience, it is necessary to:
- Create a distinctive journey to make contact with customers
- Engage in direct conversation on the channel chosen by each customer
- Customize and follow-up, throughout the entire customer journey
- Automate to segment and strengthen efficiency
- Measure to optimize solutions and improve performance