réunion de travail cas client

Our agency

For the last 20 years, Performance Directe has been offering conversational strategies combining human and digital techniques to its BtoB and BtoC customers, to optimize customer experience and therefore boost sales.

We implement unique customized processes on the entire customer journey.

Performance Directe benefits from the agility of a small structure (30 employees) while proposing expertize and technology aiming at excellence:

  • We are a team of experts in customer service, marketing, sales, data processing, training and content…but also brand ambassadors who work as an extension of our customers’ teams to offer their customers an exceptional experience.
  • We combine cutting edge tools aiming at getting better profits with an innovative proprietary technology in lead management and solutions which can be adapted to our customers’ data processing architecture thanks to implementation of API and the presence of in-house programmers.

Our DNA

PERFORMANCE-DRIVEN CULTURE

PERFORMANCE-DRIVEN CULTURE

At Performance Directe, conversation does not rhyme with bla-bla! The solutions offered by Performance Directe are measurable in real-time: we share KPI with you, which have been chosen with initial objectives, to constantly adjust the actions and to continually optimize the performance of your Customer Experience strategy

PEOPLE AT THE HEART OF CUSTOMER RELATIONS

PEOPLE AT THE HEART OF CUSTOMER RELATIONS

We are a team of experts who work in a contact center. We focus on sharing emotions in the digital customer journey, and on engaging the most efficient dialogue with prospects in the aim of transforming them into satisfied customers, then brand ambassadors.

CUSTOMIZATION AND INNOVATION FOR CUSTOMER RELATIONS

CUSTOMIZATION AND INNOVATION FOR CUSTOMER RELATIONS

In our small human-size structure, we are constantly innovating: we are continually improving our know-how, integrating new technology in order to anticipate our customers’ needs and to implement customized processes for personal distinctive brand experience.

Our beliefs

In this customer-focused era, we are convinced that, in order to optimize Customer Experience, it is necessary to:

  • Create a distinctive journey to make contact with customers
  • Engage in direct conversation on the channel chosen by each customer
  • Customize and follow-up, throughout the entire customer journey
  • Automate to segment and strengthen efficiency
  • Measure to optimize solutions and improve performance
performance directe team